Privacy Policy
Effective date: July 27, 2026
imesim values users’ privacy and processes and protects personal information safely in accordance with applicable laws. This Privacy Policy explains how we handle personal information.
1. Purpose of Processing Personal Information
imesim processes personal information for the following purposes.
- Processing product orders, payments, eSIM delivery, and service provision
- Order confirmation, customer support, inquiry response, and dispute handling
- Refunds, cancellations, and service-related notices
- Service improvement, prevention of misuse, and security management
2. Personal Information We Collect
The following information may be collected during service use.
- Order and customer support information: name, email address, phone number, order number, and inquiry details
- Payment-related information: payment approval information and partial payment method information. Full card numbers and other sensitive payment information are processed by payment service providers.
- Service usage information: access logs, cookies, IP address, device information, and browser information
3. How We Collect Personal Information
Personal information may be collected through online store orders, payments, customer inquiries, email support, and service use.
4. Retention and Use Period of Personal Information
imesim destroys personal information without delay once the purpose of processing has been achieved. However, if retention is required by applicable laws, the information will be kept for the required period.
- Records on contracts or withdrawal of offers: 5 years
- Records on payment and supply of goods or services: 5 years
- Records on consumer complaints or dispute handling: 3 years
- Access logs and other communications confirmation data: for the period required by applicable laws
5. Provision of Personal Information to Third Parties
imesim does not provide users’ personal information to external parties in principle. However, information may be provided when the user has consented, when required by law, or within the scope necessary for order processing and service provision.
6. Outsourcing of Personal Information Processing
imesim may outsource the following work to external services for smooth service operation.
- Online store operation and hosting: Shopify
- Payment processing: payment service providers such as PayPal
- eSIM delivery and service provision: eSIM supply and delivery service providers
- Customer inquiries and email delivery: email and customer support services
7. User Rights
Users may request access, correction, deletion, or suspension of processing of their personal information at any time. Requests may be submitted through the customer support email, and imesim will process them without delay in accordance with applicable laws.
8. Destruction Procedure and Method
Personal information whose retention period has expired or whose processing purpose has been achieved will be safely destroyed so that it cannot be restored or reproduced. Electronic files are deleted using unrecoverable methods, and paper documents are shredded or incinerated.
9. Use of Cookies
imesim may use cookies for website convenience, access analysis, and service improvement. Users may refuse or delete cookies through browser settings. However, refusing cookies may limit the use of some services.
10. Measures to Protect Personal Information
imesim implements necessary safeguards for the secure processing of personal information, including access control, security programs, and minimizing personnel who handle personal information.
11. Privacy Officer and Contact
For inquiries, access, correction, or deletion requests related to personal information processing, please contact us using the information below.
- Business name: mor
- Email: imesimm@gmail.com
12. Changes to This Privacy Policy
This Privacy Policy may be changed in accordance with laws, service content, or operating policies. Changes will be announced through the website.