Preguntas frecuentes

You can use an eSIM if your device supports eSIM and is carrier-unlocked. Many recent iPhone, Samsung Galaxy, Google Pixel, and other major smartphones support eSIM. Some models, including certain China mainland, Hong Kong, and Macau versions, may not support eSIM, so please check your device before purchase.

Select your destination, data plan, and service days, then complete checkout. After purchase, you will receive a QR code digitally. Install the eSIM while connected to stable Wi-Fi before departure, then turn on the eSIM line and data roaming when you arrive.

In most cases, the QR code is delivered by email shortly after successful payment. Please check both your inbox and spam folder. If you do not receive it, contact us with your order number and purchase email.

No. Most eSIM QR codes can be installed only once and on one device. If multiple travelers need data, please purchase one eSIM for each device.

Depending on the destination, device, plan, and local network conditions, your eSIM may connect to 4G/LTE or 5G where available. Actual speed can vary by location, signal quality, network congestion, and device compatibility.

Yes. To use mobile data through your travel eSIM, turn on data roaming for the eSIM line after arrival. To avoid unexpected charges, keep data roaming off on any line you do not want to use abroad.

Most iMESIM travel eSIM plans are data-only. Calls and SMS are included only if the specific product or option clearly states that they are supported.

First, check your email inbox, spam folder, and order confirmation. If you still cannot find it, contact us with your order number and purchase email so we can help verify your order.

Data usage and balance-check methods vary by destination and plan. Some plans may provide a separate balance-check page, while others require checking your phone’s mobile data usage settings.

Refund eligibility depends on the plan status. Unused and uninstalled eSIMs may be reviewed for refund. Once an eSIM has been installed, activated, or connected to a mobile network, refunds may be limited due to the nature of digital eSIM products.

In most cases, no. Many eSIMs can be installed only once. Do not delete your eSIM profile until your trip is finished and you no longer need the plan.

Make sure your device supports eSIM, is carrier-unlocked, and is connected to stable Wi-Fi. If QR scanning does not work, check whether manual installation details are available. If the issue continues, contact customer support with your order information and screenshots of the error.